Customer Contact Center Services

For over 20 years Lionel Henderson, Inc. has been providing Customer Contact Center Services. We have created an organization with robust past performance and a pool of qualified call center personnel including bilingual representatives. Our experience has included the support of both federal government and commercial clients. Our focus is to provide the highest level of customer care with a goal of first call resolution for all callers. All our call center reps go through extensive training to ensure that they are fully knowledgeable of our client’s line of business and can effectively respond to all callers. Our call center activity is monitored continuously to ensure compliance with the quality of service and call center metrics established by our client.